Online Banking FAQs
You can also submit your question by following this link.
A. There are several new features we know our members will enjoy, like:
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Clear, Intuitive Online Transaction Viewing |
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The new and improved Online Banking will allow you to customize your Online Banking home page the way you like it. You can set-up widgets to view all of your frequently-used Online Banking features each time you login, or you can simply view your accounts listing page, you choose based on your preferences. |
Self Service Alerts |
These alerts will allow you to better manage your accounts through email, web or text notifications when certain conditions occur like:
- Your balance has fallen below the amount you specified
- Your balance is above the amount you specified
- A direct deposit has been received
- A certain check has cleared
- A withdrawal has been made greater than the threshold you specified
- Your account has become overdrawn
- Overdraft protection has been activated
- Loan payment coming due
For additional security, you can also have Online Banking send you an email when someone either successfully or unsuccessfully logs into your account. When you sign up for Alerts, you have the opportunity to select which Account Alerts you would like to receive. |
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Member Summary Section |
| At the bottom of the accounts page will be a member summary section which details how many deposit accounts you have, how many loans you have and the total balances of each. This feature offers a great way to view a complete picture of your assets at NECU. |
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Self Service Stop Payment Feature |
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Our new online banking will allow you to place a stop payment on a check, anytime, day or night and get it taken care of at your own convenience. |
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Account/Share Nicknames (Aliases) |
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If you manage several accounts or shares or just want to make it easier for you to understand what each account/share does, you will have the ability to name them whatever you would like in order for you to gain a greater understanding of your individual accounts. i.e. Vacation Fund, Allie’s checking. |
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Self Service Username and Password Reset |
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Can't remember your password? After setting up a password question and answer, you will be able to change your password yourself from the Online Banking login page. You will also be able to change your password AND username from within Online Banking for even more flexibility. |
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Password and Challenge Questions Update |
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For security reasons, you will be asked to change your password and update your challenge questions at least once per year. |
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Improved Secure Messaging |
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When you need to communicate with us securely, or just want to do it within Online Banking, the new contact system is more robust and secure. It will alert you via email when you receive a response from the credit union. |
A. Yes! click here to view the demo of NECU’s Online Banking.
NECU’s online banking supports the following browsers: Microsoft Internet Explorer, FireFox, and Safari 6. Each time a new version is released, support will cease on the third-oldest major version. Beta versions of browsers are not supported.
Unfortunately, NECU’s online banking does not support these two versions of Safari. We recommend upgrading to Safari 6. If you do not wish to upgrade your browser, you can try clicking the refresh button (on the browser toolbar) after trying to log in to re-load the screen.
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